Things to Know

Things to Know

What are your hours?

We are open from 9am to 6pm Eastern Time (Toronto, Canada). All email inquiries will be answered during regular business hours.

Are all your pieces available online?

Our website is a good representation of our collection. However the Bellabagu bracelets & things Facebook page and Instagram page are great places to see the most up to date work and behind the scenes happenings.

How do I care for sterling silver? How do I care for my pieces?

Excellent question! Sterling tarnishes naturally and requires occasional cleaning. Proper storage, care and cleaning of your silver will ensure your pieces last. Check out the Jewellery Care advice for more great information and an all natural homemade technique for cleaning your sterling silver.

Do you take custom orders?

Yes! Please review our custom order section on the website and then contact us at donna@bellabagu.com and we will work with you to make your dream piece.

Will you repair broken items?

We will repair items purchased from Bellabagu.com. Repair fees vary. Please email us your information to donna@bellabagu.com and we will get back to you within 24 hours with your repair quote.

How should I store my pieces when I am not wearing them?

Sterling silver jewellery should not be left out to the air long term. Proper storage of jewellery is recommended. Keep pieces in sealed plastic bags or jewellery boxes to slow the tarnishing process. To help prevent scratches and other damage, store pieces separately.

Where do your materials come from?

We source our semi precious stones and sterling silver from all over the world, using only the highest quality. Each Bellabagu piece is individually handmade and may vary slightly from the photo. Semi precious stones vary in shape and colour. Colours on computer monitors and smart phones may look different than in person. We do our best to present all of our pieces as accurately as possible. If you have additional questions regarding sizing or colour, please do not hesitate to ask before placing your order.

Please email us at donna@bellabagu.com for any additional questions you may have.